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CRM

08.21.10
Fellow Consulting AG and NetBreeze GmbH integrate Web Monitoring in the CRM – PR-USA.net (press release)
08.18.10
Fellow Consulting AG and NetBreeze GmbH integrate Web Monitoring in the CRM – PR-inside.com (press release)
06.17.10
Atigeo: Interview with Chief Scientist Dr. Oliver "Olly" Downs

Tony Shaw: Hi Olly, so to get us started, could you give me a high-level overview of what Atigeo does?

05.03.10
Attensity Buys Biz360 for Social Media Monitoring – Destination CRM

04.20.10
The AXIS Conceptual-Reference-Model (Concepts and Implementation)

Introduction to the AXIS-CRM and to its implementation 1. The AXIS-Conceptual Reference Model 1.1 Generalities

06.30.09
Using Semantic Web Standards for Improved Text Mining

Better text mining makes it possible to connect information in a variety of sources. The technology can connect information in CRM databases with consumer e-mails and help desk reports to provide a more complete view of the customer. Text mining can also be used in national security applications to better identify terrorists and security threats; it can assist in marketing to mine reviews for feedback on products such as movies, books and music. It can help in scientific research by providing a way to better connect scientific articles.

06.16.09
TextWise Releases World’s First Semantic Cloud for Sequencing the Digital DNA of Text

ROCHESTER, NY – June 16th, 2009. Forget about trying to find text by simply using keywords or entities. Today at the Semantic Technology Conference, TextWise announces the release of their Semantic Cloud providing companies the ability to mine content using digital DNA – Semantic Signatures®. Semantic Signatures® represent a deeper meaning from text than either keywords or entities can provide.

06.15.09
zAgile Releases Wikidsmart Professional v1.1 Enterprise Wiki Engine

Includes Open Source Semantic Web Infrastructure for Structured, Information-Rich Collaboration for the Enterprise SAN FRANCISCO, CA – June 15, 2009 – zAgile, Inc., the commercial open source leader in information collaboration, today announced the general availability of Wikidsmart v1.1 Professional. Wikidsmart’s groundbreaking semantic wiki features for Atlassian’s Confluence enterprise wiki, and soon for MindTouch, enable users to:

06.01.09
Data Rationalization – The Next Step in Semantic Resolution

With the Web 2.0, ontologies are being used to improve search capabilities and make inferences for improved human or computer reasoning. By relating terms in an ontology, the user doesn’t need to know the exact term actually stored in the document. Data Rationalization is a Managed Meta Data Environment (MME) enabled application which creates/extends an ontology for a domain into the structured data world, based on model objects stored in various models (of varying levels of detail, across model files and modeling tools) and other meta data.

06.01.09
The Semantic Web: A Key Enabler to Enterprise Vocabulary Management – TopQuadrant

Controlled vocabularies, taxonomies and thesauri have been in use in a wide variety of organizations for decades. With the information explosion fueled by the internet, the importance of these organization structures has become more and more apparent. The problem isn’t where to find vocabularies or how to build them; on the contrary, enterprises typically find that they have several mini-vocabularies, each tuned to a special purpose or business need, just as so-called “folksonomies” have appeared in popular websites.